Returns Policy

45-Day Return Window

We offer a 45-day return policy. This means you have 45 days from the date you receive your item to request a return or exchange.

Return & Exchange Eligibility

To be eligible, your item must be:

In the same condition as received
Unworn or unused
With tags attached
In the original packaging
Accompanied by your receipt or proof of purchase

How to Send a Return or Exchange

You may return an item directly by sending it to the address below:

Return Address:
11 Dolphin Way,
Purfleet
Essex RM19 1NR
United Kingdom

Please include a note inside the package containing:

Your Order ID
Your Name
The Purpose of Return (refund or exchange)
For exchanges: the size or item you would like instead

This information ensures your return or exchange is processed quickly.

Damages and Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@ukboots.co.uk so we can resolve the issue.

Non-Returnable Items

We cannot accept returns on:

Clearance Sale items
Gift cards

If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

To exchange an item, simply send it back to the return address with the required note (order ID, name, and the new size/item you want).
We will process your exchange as soon as the returned item is received and inspected.

Refunds

Once your return is received and inspected, we will notify you of approval.
If approved, your refund will be issued to your original payment method within 3–5 business days.

Please note: Banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since approval, please contact us at info@ukboots.co.uk.